Repair Operations Coordinator

We are seeking a Repair Operations Coordinator for KONE Americas to support our Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches.

As a Repair Operations Coordinator, you will support the repair process by booking repair orders, managing invoicing, coordinating parts, and fostering communication with customers and operations staff. The position is located in one of the specified branches and, after training, will transition to a hybrid schedule.

• Do you enjoy working in a fast‑paced environment and have the ability to multitask on a daily basis?
• Are you able to collaborate with all levels of the organization to achieve business goals?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?
• Book and manage quoted repair orders in SAP.
• Initiate invoice down payments, requisition parts, and follow up with customers.
• Coordinate with Operations and customers to schedule planned repairs.
• Maintain Technician on‑call Scheduler for overtime calls.
• Assist Service / Repair Supervisor and provide internal technician support.
• Audit completeness and accuracy of orders and update SAP.
• Manage and order office supplies and report functions for branch staff meetings.

• Perform general office work and administrative tasks related to the ongoing repair business.
• Book quoted repair orders and requisition parts.
• Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
• Assist with permitting and permit management.
• Assist with invoice dispute and initiate invoices.
• Provide internal technician support.
• Assist Service / Repair Supervisor.

• Proficient in MS Word and Excel.
• Well organized.
• Customer service mindset.
• Minimum 2+ years of progressive customer service experience.
• High school education or equivalent.

• Competitive salary.
• Opportunities to learn and grow.
• 401K Employer Match.
• 401k Employer Non‑elective Contribution.
• Well‑being Program.
• Medical, Prescription, Dental and Vision Insurance.
• Digital Health Solutions & Telehealth.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Employee Family Assistance Program (EFAP).
• Family & Medical Leave.
• Parental Leave.
• Leave to Care for a Domestic Partner.
• Paid Time Off & Holidays.
• Company Paid Life and AD&D Insurance.
• Supplemental Life and AD&D Insurance.
• Company Paid Short‑term and Long‑term Disability.
• Buy‑Up Long‑term Disability.
• Critical Illness Insurance.
• Hospital Indemnity & Accident Insurance.
• Identity Theft Protection.
• Legal Insurance.
• KONE Credit Union.
• Tuition Reimbursement.

Equal Opportunity Employer
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The hiring range for this role in the Baltimore, MD location is $58,600.00 – $76,695.00. Compensation will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate.

Other location ranges:
Beltsville, MD: $63,000.00 – $82,740.00;
Mechanicsburg, PA and Richmond, VA: $54,800.00 – $71,925.00.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.