Custodial Services Manager; Johns Hopkins Facilities & Real Estate

Cusdial Services Manager

We are seeking a Custodial Services Manager who will provide leadership, oversight, and daily operational accountability for custodial services in Johns Hopkins University residential facilities and other assigned student-facing spaces.

This position leads housing custodial operations within an integrated University Student Services (USS) model and is responsible for ensuring that residential facilities are clean, safe, welcoming, and ready to support student life, summer programs, conferences, move-in, move-out, and other university activities.

The Housing Custodial Services Manager serves as a key operational liaison among Facilities Operations, On-Campus Living, Student Affairs, USS, bargaining unit employees, contractors, vendors, and other university partners. The position requires strong field leadership, sound labor relations judgment, disciplined work planning, and the ability to manage both routine operations and peak operational periods.

This role is expected to build a culture of accountability, professionalism, respect, service quality, safety, and operational reliability while ensuring compliance with university policies, collective bargaining agreements, safety standards, and budget expectations.

Specific Duties & Responsibilities

• Plan, coordinate, and manage custodial operations for assigned university housing facilities and related student-facing spaces.
• Establish clear cleaning standards, service expectations, work procedures, staffing assignments, inspection protocols, and accountability measures.
• Manage daily custodial operations, including routine cleaning, project cleaning, emergency response, event support, move-in and move-out support, summer turnover, and special requests.
• Ensure residential facilities are maintained at an appropriate level of cleanliness, safety, and readiness for students, residents, families, guests, and campus partners.
• Monitor building conditions and escalate recurring maintenance issues, damage patterns, pest concerns, safety issues, or operational risks to the appropriate Facilities Operations partners.
• Coordinate with USS partners, including campus custodial operations, waste and recycling, grounds, customer service, CMMS, and facilities maintenance, to support consistent service delivery.
• Support operational readiness for new or renovated residential facilities, including staffing forecasts, cleaning plans, equipment needs, supply planning, and transition into steady-state operations.

Housing, Student Experience, and Institutional Interface

• Serve as a primary custodial operations point of contact for Housing and Residence Life, Student Affairs, and other assigned campus partners.
• Recognize housing facilities as high-impact student experience environments where cleanliness, responsiveness, and professionalism directly affect institutional confidence.
• Communicate proactively with campus partners regarding service impacts, staffing constraints, project cleaning, turnover schedules, event needs, emergencies, and recurring concerns.
• Support a service culture that is responsive, respectful, and consistent, while also setting appropriate expectations for what the custodial team can reasonably deliver.
• Represent Facilities Operations professionally in interactions with students, parents, staff, faculty, vendors, contractors, and university leadership.
• Work collaboratively across departments to resolve operational issues, clarify ownership, and support reliable service delivery.

Staff Supervision and Labor Relations

• Provide direct supervision, coaching, direction, and performance management for custodial supervisors and assigned bargaining unit staff.
• Hire, train, motivate, evaluate, and discipline staff in accordance with university policies, Human Resources guidance, and applicable collective bargaining agreements.
• Maintain a strong working knowledge of the applicable bargaining unit contract and apply labor practices consistently and fairly.
• Partner with Human Resources and Labor Relations on employee relations matters, grievances, attendance issues, performance concerns, workplace conduct, and contract interpretation.
• Conduct regular field…