Senior Manager - Process Design

Location: Bengaluru

About Us:

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete.

The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary:

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our fitness centers involving our members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective monitoring and support functions (at the central level) including trainer operations, center operations, control tower, facilities, customer support and product & technology.

The end goal is to plan for and establish highly efficient and standardized center operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.

Key Responsibilities:

Key metrics the owner is responsible for include:

- Experience
- Cost
- Productivity
- Quality
- Defects & breaches

The owner and the design + excellence team with be responsible for:

- Center operations SOP (re) design & roll out
- Manpower design & roll out
- Operations cost improvement
- Product margin improvement
- Experience enhancement initiatives
- Utilization/productivity improvement initiatives across centers and people

The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports.

Core

Skills:

- Influencing skills and stakeholder management
- Strong problem solving skills
- High attention to detail, highly observant
- Design thinking
- Strong data orientation
- Process simplification mindset
- Deep retail understanding

Looking for candidates with 6+ years of experience in operations with minimum 3 years in process design and excellence roles and ecommerce or retail background. Engineering background with Six Sigma (Green Belt or above) certification preferred.