Guest Experience Associate

We’re hiring:
Guest Experience Lead (Puglia, Italy)

We’re looking for an exceptional  Guest Experience Lead  for the 2026 season, to take ownership of how our guests feel, and how our masseria estate looks and lives, every day.

This is  not a front desk role . It’s a super important hospitality position for someone who can make guests feel extremely well cared for everyday.

The role
You will help the guest experience to be the best in Puglia everyday, ensuring:
engage with clients pre-arrival
guests feel genuinely welcomed, calm, and well looked after - everyday
help guests with daily planning for excursions, activities and outings if they wish
every room and space is set beautifully and intentionally
the house, gardens, and shared spaces are always ordered, cared for, and fault-free from a guest’s perspective
issues are noticed and resolved before guests ever see them
You’ll work closely with chefs, housekeeping, maintenance, and gardens to ensure everything flows.

Who this is for
You’re likely someone who:
has strong hospitality instincts and emotional intelligence
notices when something is “slightly off” and fixes it
understands that luxury is about restraint, timing, and thoughtfulness
enjoys hosting and takes pride in beautiful, calm environments
Italian and English fluency are ESSENTIAL.

What this role is not
not check-in / check-out
not transactional upselling
not facilities management
not reactive firefighting

This role is proactive hospitality leadership, and place making.

Location:

Masseria Petrarolo near Monopoli & Masseria Pistola, near Alberobello, Puglia
Interested?  Please apply with a short note and CV.