Trucking Customer Service Representative
Job in
Bartlett, Cook County, Illinois, 60103, USA
Listed on 2026-05-27
Listing for:
Arachas Group
Full Time
position Listed on 2026-05-27
Job specializations:
-
Customer Service/HelpDesk
-
Insurance
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Trucking Customer Service RepresentativeFull Time Arachas - 852 Bartlett, Bartlett, IL, US
30+ days ago Requisition
Salary Range: $19.23 To $21.63 Hourly
Position OverviewThe Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well-suited for individuals with a strong customer service foundation who are looking to build a career within the insurance industry.
Key Responsibilities- Respond promptly and professionally to client and broker inquiries
- Communicate policy updates, billing changes, and coverage details clearly and accurately
- Manage certificates of insurance, including issuance and updates
- Process policy changes, endorsements, and basic transactions
- Support clients with policy servicing needs and assist with the renewal process
- Guide clients through online account access and navigation
- Maintain accurate, timely documentation within the agency management system (e.g., Applied Epic)
- Identify and elevate complex issues to senior team members or leadership as appropriate
- High school diploma or equivalent required
- Active Property & Casualty license in the state of business, or the ability to obtain within 90 days of hire
- Prior customer service experience required; insurance industry experience strongly preferred, ideally within trucking
- Basic understanding of insurance terminology and policy structures is a plus
- Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce)
- Experience with Applied Epic and CSR
24 or similar agency management systems preferred - Strong verbal and written communication skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Strong attention to detail and organizational skills
- Willingness and ability to quickly learn new systems and concepts
- Professionalism and a customer-first mindset
- Ability to pass a criminal background check, as permitted by law
Monday-Friday, 8:30am-5:00pm
Office Locations- Competitive Compensation
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
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