Field Service Engineer

Matrix Design is a great company because we have great people. At Matrix Design, we are committed to Developing Great People, Building a Great Company, and Delivering Great Results.

Our culture rests upon six Core Values that we strive to embody each and every day:
• We Can Do That!
• We Do It Right!
• We Do What We Say
• We Do It Better Next Time!
• We Do It Together!
• We Do It for a Greater Purpose Solving automation integration problems across various industries is innovative, challenging, and often complex work. It demands creativity, collaboration, perseverance, and hard work from every member of the team. Therefore, we strive to put the Right Person in the Right Seat so that everyone wins!

SUMMARY:

The Field Service Engineer is responsible for installing, commissioning, troubleshooting, and maintaining industrial automation systems and equipment for Matrix Design’s customers. This role ensures optimal system performance, provides technical support in the field, and collaborates with engineering teams to deliver high-quality service solutions.

ACCOUNTABILITIES & RESPONSIBILITIES:

BE AN IDEAL TEAM PLAYER Humble – Collaborative. Elevates contributions of others. Lacks excessive ego.

Hungry – Diligent. Self-motivated. Looks for more responsibility and opportunity.

Smart – Emotionally intelligent. Understand team dynamics. Exercises common sense.
2. TROUBLESHOOTING & TECHNICAL SUPPORT Diagnose and resolve mechanical, electrical, and control system issues.

Provide on-site and remote support to restore system functionality and minimize downtime.
3. PREVENTATIVE MAINTENANCE Perform scheduled maintenance on automation equipment, including Fanuc robots and related systems.

Identify potential issues and recommend corrective actions to improve system reliability.
4. COLLABORATION, UPGRADES & TRAINING Work with engineering and project teams to implement system upgrades and improvements.

Support continuous improvement of service processes and team capabilities.

Train customer personnel on system operation, safety, and maintenance best practices.
5. DOCUMENTATION & SAFETY COMPLIANCE Accurately log service activities and data in the ERP system.

Document equipment performance, issues, and customer feedback.

Follow all company safety policies and applicable industry standards, including lockout/tagout procedures.

SKILLS & COMPETENCIES Strong knowledge of industrial automation systems (PLCs, HMIs, motion control).Ability to read and interpret electrical and mechanical schematics.

Advanced troubleshooting and problem-solving skills.

Effective communication and customer-facing skills.

Ability to work independently and manage time in a field environment.

Strong organizational skills with the ability to manage multiple priorities.

Working knowledge of safety standards and procedures.

Adaptability to travel and dynamic job site conditions.

QUALIFICATIONS Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Automation, or a related field.

Minimum of 5 years of experience in industrial automation, field service, or equipment maintenance.

Fanuc training and/or certification preferred.

Experience with Allen-Bradley (Rockwell) PLCs and HMIs preferred.

Knowledge of Fanuc robotics, motion control, and vision systems is a plus.

Proficient with Microsoft Excel, Word, and Outlook

Experience with MRP/ERP systems is a plus Valid driver’s license with the ability to travel to customer sites.
** TRAVEL REQUIREMENTS:
** Up to 75%
The posted salary range represents an estimate for this role. The final offer will be determined based on several factors, including the candidate’s specific skills, professional experience, and relevant certifications.
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