Care Technician ICC Causal

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

The Immediate Care Technician reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Immediate Care Technician supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

• Assures efficient patient flow through the site
• Escorts patient to exam room, identifies patient with two identifiers, and prepares patient for examination
• Obtains accurate vital signs per organization standards
• Documents reason for visit and updates and confirms allergies, smoking history, and pharmacy information
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms
• Anticipates and sets up equipment or supplies needed for a visit
• Cleans and prepares exam room for the next patient
• Responds to needs to expedite visits and maintain flow of patients and prioritizes tasks accordingly
• Assists with referrals, transfers and discharge processes
• Assists MD/APP with medical and surgical procedures in accordance with established protocols such as: electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or CLIA‑waived testing, wound care, splinting, as directed by MD/APP
• Call‑in or electronically send prescriptions as directed by the MD/APP
• Provides high‑quality care by
• Preparing and stocking all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments
• Participating in environmental safety rounds
• Maintaining vaccine/medication inventory
• Ensuring medication cabinets are locked appropriately
• Monitoring and maintaining equipment and instruments according to clinic guidelines
• Assisting in ordering supplies and correctly disposing of all expired items
• Adhering to office opening and closing procedures
• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner
• Interacts in a professional, cooperative manner with other practice staff
• Accepts and performs delegated responsibilities in a positive manner
• Offers assistance to others
• Attends and participates in staff meetings
• Communicates appropriately and effectively with patients and the patient care team (in the office and on the phone)
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum)
• May perform other duties as assigned

• High school diploma or GED equivalent
• Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
• Accepted documentation:
  • New MA graduates within six months from the date of graduation from an MA program must submit a letter from the school or a letter from the certifying body
  • Non‑Certified MAs or new graduates past six months from the date of graduation from an MA program must submit a letter from the certifying body
• Within the first six months of…