Assistant Manager

Responsibilities

Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

• Assist in developing, inspiring, and retaining top talent
• Maintain a positive work environment that encourages a high level of store morale and fosters a "one team" mentality
• Coach, teach, and train Sales Associates for effective job performance
• Partner with the Store Manager to identify high‑performing Sales Associates for growth opportunities
• Assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
• Support the Store Manager’s analysis of the business and help execute clear action plans that optimize results and ensure effective execution of all operational activities
• Oversee all aspects of daily store operations
• Execute action plans to optimize results
• Ensure sales floor coverage meets customer expectations
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations, throughout the store
• Maintain adherence to company policies and ensure the safety of associates and customers
• Manage the execution of the store strategy to achieve performance goals
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives
• Support an environment focused on consistently delivering a great in‑store experience
• Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
• Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
• Resolve customer complaints, determine the root cause of issues, and take initiative to resolve them
• Act as the customer experience leader; accountable for the results of the customer experience and create action plans to improve performance
• Create a positive in‑store experience through visual standards
• Perform additional essential functions as directed by the supervisor

• High School diploma or equivalent
• 1–3 years of relevant experience
• Proficient with technology (e.g., iPad, registers)
• Strong customer service skills
• Availability to work nights, weekends, and non‑business hours
• Physical ability to perform job duties

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

PHOENIX is an equal opportunity employer and does not discriminate on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.