Service Manager

Bellemont Victoria II, 12254 La Margie Ave, Baton Rouge, LA 70815

Dream Live Prosper Communities is on the lookout for two proactive, proficient, and driven experts to take on the role of a Service Manager. As a leader of our talented service department, you will play a pivotal role in ensuring resident satisfaction by overseeing timely work order completion, maintaining systems to peak standards, and managing community maintenance and inventory with precision.

We are seeking a dependable leader and self-starter with a strong background in implementing preventive maintenance and overseeing vendor partnerships. Candidates should possess comprehensive technical knowledge in areas such as HVAC, plumbing, electrical systems, appliance repair, and pool upkeep.

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 14 consecutive years.

Dream Live Prosper Communities is the ideal destination for those seeking a mission-driven career centered on professional development, leadership, and meaningful impact.

• Bellemont Victoria I, 3225 Victoria Dr, Baton Rouge, LA 70805
• Bellemont Victoria II, 12254 La Margie Ave, Baton Rouge, LA 70815

Position type:
Full-time

This job requires a flexible schedule with varied work hours that may include weekends.

• HVAC Certified
• Lease-Up Experience a must
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move‑ins, ensuring top‑notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests to qualified personnel for a 24‑hour turnaround.
• Schedule all vacancies for 5‑day turns
• Manage security deposit dispositions and attend required meetings.

At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

We view roadblocks as opportunities and proactively seek solutions.

We’ve been recognized on the Inc. 5000 list as one of…