Customer Service Warranty Representative

Position Summary

Performs a wide range of maintenance and service tasks including installs and repairs.

• Perform maintenance and service tasks.
• Prepare and submit work orders, expense reports and timesheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Remove, install, diagnose, repair, disassemble and assemble parts and components.
• Collaborate closely with technical team to resolve technical issues.
• Provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and recommend the right products or services.
• Conduct client demonstrations when required.
• Analyze and diagnose technical problems effectively.
• Provide training to customers about product usage and maintenance.
• Support field staff in equipment set‑up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or trainings.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation reports and other service reports to senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.

• Strong mechanical aptitude.
• Ability to read and understand blueprints.
• Strong analytical skills.

• Education:
  
  HS diploma or equivalent; some technical education or certification(s) preferred.
• Experience:
  
  2+ years of related experience, preferably in a sport vehicle related industry.

• Manufacturing environment.
• Lift up to 50 lbs. regularly.
• Requires walking, standing, bending and lifting for long periods of time.
• Vision abilities required to validate and enter data on computer.

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs.
• 401(k) plan with employer matching.
• Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.