Senior Field Service Copier Technician

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in eleven western states OR WA CA AZ NM NV UT  TX & HI With over 40 years of success in office equipment and technology sales service our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta Canon & Ricoh Production Printers for our office in Beaverton OR If you are a self driven service expert who is detail oriented and capable of multi tasking we want to talk to you Essential

Job Duties Responsible for a full range of repairs and service procedures on high speed digital copier sprinters full color copier sprinters facsimiles

Diagnostics installation troubleshooting machine modifications software upgrades removal and retrofits on a wide range of production machines Canon Oce Ricoh etc Providing high quality technical support and expertise by completing each service call according to service agreements and requirements

Effectively completes all territory assignments and developing options to resolve unexpected problems

Participates in training to remain up to date with new products and procedures

Provide specialist service to other field service technicians for unresolved technical problems issues

Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities

Working in a fast paced environment Qualifications 2 6 years minimum of relevant experience

Experience with servicing and repairing production level office equipment such as copiers printers fax machines mailing matches etc highly preferred

Canon certifications beneficial

Strong computer knowledge

Excellent customer service communication skills are essential

Strong problem solving and mechanical electrical skills

Strong working knowledge of Windows 10 applications

Highly motivated and capable of working independently in the field

Must possess a valid drivers license with a clean driving record A company car will be provided Benefits Advancement and growth into leadership roles

Team player environment

Affordable Medical Dental Vision Life  insurance plans

Matched 401kPTO Vacation Sick Leave

FSAHSA programs

Company car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite INDSP