Senior Service Technician

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Full Time Spokane, Spokane, WA, US

Salary Range: $25.00 to $27.00 Hourly

• Perform preventative, routine, and scheduled maintenance, along with small equipment maintenance tasks and projects.
• Completes assigned work orders generated from resident requests for service, as well as maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, ownership expectations, safety standards, and code requirements.
• Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the manager about re-ordering needs.
• Perform general carpentry duties such as wallboard repair, counter top/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and flooring repair.
• Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
• Knowledge of Fair Housing Guidelines, WISHA, job safety principles and working within a team environment.
• Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
• Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.
• Promote customer satisfaction by always maintaining the highest standards of interactions, courteously and professionally, with current and potential residents.
• Lead, develop, train and mentor a team/team member of above responsibilities.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other related duties as assigned by management.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

• Project Management--Develops project plans;
  Coordinates projects;
  Communicates changes and progress;
  Completes projects on time and budget;
  Manages project team activities.
• Technical Skills
  --Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Interpersonal Skills--Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication--Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Delegation--Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results.
• Leadership--Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Quality Management--Looks for ways to improve and promote…