Onsite Support Specialist -Hartford, CT

Working

Location:

Connecticut, Hartford

Workplace Flexibility: Field

The primary role is to provide customer support for Olympus equipment in the operating room and other specified departments. The focus is on managing all relevant equipment, performing basic troubleshooting, and training staff on proper care and handling of Olympus equipment. This is a project‑based position dependent on the length of customer contracts.

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set up and break down plug & play video tower/system equipment according to IFU instructions.
• Provide in‑service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
• Provide clinical equipment management support on all Olympus equipment (pre‑intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to determine repair or replacement needs.
• Perform routine maintenance, including pre‑use inspection, functional testing, and proactive issue prevention.
• Work with customers to schedule inspection, repair, or replacement of equipment when damaged, worn, or lost.
• Follow procedures to notify, track, and report lost or damaged equipment.
• Coordinate with customer shipping and receiving departments and the Olympus Service group to expedite repairs.
• Monitor and report the customer’s Olympus repair expenditures as requested, noting significant issues.
• Maintain a professional appearance and work ethic as required by Olympus Americas Inc. and the assigned facility.
• Adhere to HIPAA and other patient confidentiality policies at all times.

• Associate’s degree or equivalent relevant experience.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
• Comfortable with public speaking and delivering demonstrations to a group.
• High degree of self‑reliance, initiative, and creativity.
• Excellent work ethic, self‑starter with strong time‑management, independent judgment, and critical thinking.
• Willingness to learn, grow, accept, and apply feedback.
• Consistently delivering superior customer service.
• Travel less than 20% annually; potential overnight and air travel. Valid driver’s license required.
• Adhere to all customer and vendor credentialing requirements when visiting medical facilities.

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique.

• Competitive salaries, annual bonus, and 401(k) with company match.
• Comprehensive medical, dental, vision coverage effective on start date.
• 24/7 Employee Assistance Program.
• Free live and on‑demand wellbeing programs.
• Generous paid vacation and sick time.
• Paid parental leave and adoption assistance.
• 12 paid holidays.
• On‑site child daycare, café, fitness center.

• Work‑life integrated culture that supports an employee‑centric mindset.
• Offers onsite, hybrid, and field work environments.
• Paid volunteering and charitable donation matching programs.
• Employee Resource Groups.
• Dedicated training resources and learning & development programs.
• Paid educational assistance.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender identity and expression, sexual orientation, marital status, disability, genetic information, ancestry, veteran status or any other characteristic protected by applicable federal, state or local law.