Maintenance Supervisor

Position Summary

The Maintenance Supervisor is responsible for the overall appearance and the proper physical operation of the Community. This supervisory position is a  working supervisor  position; therefore, the Maintenance Supervisor can expect to be involved directly in completing various maintenance or repair responsibilities. This position often requires considerable physical exertion in performing tasks related to the repair and maintenance of the buildings, grounds, mechanical, plumbing, HVAC, electrical, and electronic systems of the property.

The Maintenance Supervisor functions in a residential setting; therefore, good communication and customer service skills are necessary at all times.

• Oversee work of all vendors contracted to do work on or provide services for the community.
• Develop positive relationships with vendors, keeping in mind the best interests of the community and residents.
• Select, train, supervise, and evaluate all maintenance team positions.
• Develop specifications for the work to be completed.
• Review bids received from vendors and evaluate with the Community Director to determine which vendor will be assigned the work (cost, prior experience with vendor, information from references, and ability to complete quality work in the allocated time will be some of the considerations in evaluating the bid).
• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
• Continuously review contracts/agreements with vendors who provide supplies or ongoing services. Discuss any recommended changes with the Community Director and implement, if appropriate.
• Manage areas of budget-related maintenance of the community.
• Manage the workflow of service requests and other tasks to ensure the smooth operation of the community.
• Assign work and ensure that office staff have any information they need in order to respond effectively to questions from residents, particularly if the repair will be delayed for any reason.
• Review documentation of work completed at the end of the day.
• Assess performance of staff in completing service requests, including whether a call back is necessary, efficiency of staff, problem-solving skills of staff, and any feedback from residents or the Community Director.
• Discuss with the Community Director at what level the Maintenance Supervisor may have authority to make/approve purchases or contract for services without consulting with the Community Director.
• Understand how expenses will be coded to various general ledger accounts and be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted.
• Discuss in advance with Community Director if expenses may exceed the amount budgeted for the month.
• Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
• Obtain necessary bids from vendors with the assistance of the Community Director. Bids will be based on any applicable specifications for the work to be completed.
• Evaluate bids with Community Director and determine which vendors will be selected.
• Assign work to vendors during the Turn process; complete this task based on corporate standards and what is known about the vendor and his/her work force.
• Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

• Knowledgeable about company guidelines on Business Continuity Plan resources.
• Responsible for ensuring all facets of the maintenance technician and renovation/make ready job duties are maintained.
• Provides additional support by maintaining landscaping and curb appeal (weeding, trash pick-up, etc.)
• Touch up/repaint curbs, fencing, common area walls and/or common area hallways.
• Monitors property for potential risk (i.e. lights out, possible tripping hazards, pot-holes in the parking lot, loose siding, trash by the compactor, etc.).
• Checks all fire extinguishers for service date compliance.
• Assists in make ready tasks for all vacant residences, including sister properties as needed.
• Updates safety logs and if items are missing, sets plan for completion.
• Cleans maintenance shop; audits and creates inventory of maintenance shop.
• Clean carports.
• Window cleaning and window screen replacement.
• Exterior patio inspections.
• Pressure wash curbs and buildings; moss removal as needed.
• Assists with rent check collation as instructed by Community Director or RPM.
• Helps with additional community outreach.

• Valid driver's license if required to operate a licensed motor vehicle to perform the required job duties.

• Minimum of 2 (two) years apartment maintenance experience.
• Experience completing work orders and preparing make-ready apartments.