Medical Receptionist

ABOUT THE JOB

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff.
• Welcome patients and visitors by greeting them, in person or on the telephone.
• Optimize patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comfort patients by anticipating anxieties and answering questions.
• Ensure availability of treatment information for the provider by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect money for co‑pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
• Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional manner; stock and re‑stock office equipment; work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required; scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and uphold HIPAA regulations and protocol.
• Perform other duties as assigned or required.

High school diploma or general education degree (GED) required and 1–3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

• Excellent written and oral communication skills.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time‑management skills and ability to multi‑task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast‑paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem‑solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

$20.00–23.00/hr

We believe in empowering teammates to do their best work and build better healthcare. Eligibility is based on a 24-hour week.

• Health and Well-Being:
  Free Marathon membership for in person and virtual care, employer paid life and disability insurance, choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support:
  Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program.
• Lifestyle:
  Paid time off for vacation, sick leave, and more, holiday schedule.