Collision Estimator

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal, ensuring compliance with all insurance client requirements and the workshop’s operating procedures.

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all operating procedures regarding customer drop‑offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions, and workshops recommended by the Store Manager.

• Knowledge of repairs and original equipment (OE) guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Compliance with Departmental Repair Procedures (DRP).
• Minimum of 1‑year experience in a similar role.
• Must be willing to complete I‑CAR training.
• Valid driver’s license.

• Awareness of where to look for answers on repair and parts information.
• Ability to maintain accurate records and communicate effectively with customers and insurance companies.
• Commitment to compliance with industry standards and company policies.

• Annual paid time off (PTO) plans.
• Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week.
• Six paid holidays annually.
• Medical, prescription drug, dental & vision insurance effective Day 1.
• 401(k) retirement plan with company matching.
• Employer‑paid short‑term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non‑prescription safety glasses annually.
• Voluntary uniform stipend.
• Voluntary daily pay option available.

Estimated $50,000 - $100,000 per year. Commissions are calculated based on location, revenue metrics, sales and individual performance, subject to the terms of the plan. Compensation is commensurate with skill, education and experience.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.