Bike Service Technician

20–40 hours/week | Full-Time & Part-Time Available

Afternoon and weekend availability expected

Welcome to the new era of Buddy Pegs.

We’ve expanded into one of the largest shop, programming, and community spaces in Northwest Arkansas—with space to ride inside and out.

We’re a community bike hub and cycling development center serving every type of rider:
Balance, Youth, MTB, E-Bikes, Commuters, Cargo, Greenway, Gravel, and beyond.

We help people find, fix, customize, accessorize, exercise, and learn to ride
—all while feeling at home in our space.

We show up for our community every day. No gatekeeping. No ego. Just bikes, people, and good energy.

You bring bikes to life.

You’re not just a mechanic—you’re a guide for riders navigating their journey, from first rides to full send.

This role is primarily service-focused, but our space is built for collaboration. Everyone steps in where needed.

Clear communication, patience, and a welcoming attitude are essential.

• Assemble new bikes and maintain demo fleet
• Perform high-quality routine service work
• Manage work orders and track bikes in the shop
• Order supplies and operate POS system
• Proactively manage service scheduling

• Communicate clearly with customers about service timelines and options
• Translate technical knowledge into approachable guidance
• Support the retail floor and assist with sales
• Stay knowledgeable on products and suggest improvements to inventory

• Teach basic mechanical skills to customers and coaches
• Support team knowledge so everyone can handle basic bike issues

• 2+ years mechanic experience (or equivalent)
• Confident rider with strong mechanical understanding
• Experience in fast-paced environments
• Ability to lift up to 60 lbs
• Bonus: Sales, youth programming, or NWA connections

• High-quality, efficient service work
• Strong customer communication
• Positive impact on sales and experience
• Reliable team collaboration

• Ownership: You take initiative and follow through
• Growth Mindset: You learn fast and welcome feedback
• Customer Focus: You care deeply about the experience
• Youth Advocate: You believe in getting kids on bikes
• Emotional Intelligence: You communicate well and collaborate
• Positive Energy: You stay adaptable and upbeat
• Poor attention to detail or lack of responsiveness
• Inability to make decisions or adapt quickly
• Staying hidden in the back—you must engage with customers
• Discomfort around kids and families
• No mechanical experience

Mission: Help save our home planet.

Vision: Double the number of kids riding bikes in the U.S. by 2030—one kid, one family at a time.

If you’re ready to build bikes, build community, and be part of something bigger—we want to meet you.

Service Manager / Lead Bike Mechanic Buddy Pegs Bike Shop + Experience Center | Bentonville, Arkansas (Multiple Locations) $45,000.00 –