Customer-Focused Bank Teller — Service & Sales

About Byline Bank

Headquartered in Chicago, Byline Bank is a full‑service commercial bank serving small‑ and medium‑sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small‑ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023.

Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award‑winning workplace. Some of our recent recognitions include:

• U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024–2025
• Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
• Forbes America’s Best Small Employers 2023

We’re looking for hardworking, client‑focused individuals to join our dynamic team. As part of our organization, you’ll have the opportunity to contribute to the success of our clients and make a real difference in the communities we serve. If you’re passionate about delivering quality service and thrive in a supportive, growth‑oriented environment, let’s connect to discuss the Teller opportunity today!

• Adheres to service standards/expectations.
• Answers branch phone/electronic inquiries according to etiquette standards for the bank.
• Provides service to all customers and prospective customers, following the bank’s service standards and guidelines.
• Maintains positive interpersonal relationships with customers and employees.

• Meets or exceeds monthly sales production goals for products and services as assigned by manager.
• Demonstrates in‑depth product and services knowledge.
• Identifies cross‑selling opportunities by assessing customer needs and explaining product features and benefits. Identifies and refers business regularly.

• Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.
• Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.
• Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.
• Maintains and adheres to branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Ensures proper work batching, re‑verification, encoding, account numbers on checks, large item copies, etc.
• All other duties as assigned.

Note:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• High School Degree or GED required.
• Excellent customer service and oral communication skills.
• Previous cash handling and/or teller experience preferred.
• Previous retail experience preferred.
• Bilingual and biliterate in Spanish/English or Polish/English preferred for select locations.
• Strong knowledge of Microsoft Office preferred.

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds.

The targeted hourly range for the position is between $18.00 - $20.00.

Byline provides benefits including medical coverage, dental, vision, disability, 401(k), paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation…