Patient Access Representative

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* Employment Type:

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* Part time

** Shift:*
* Day Shift

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* Description:

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* Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, qua ternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://(Use the "Apply for this Job" box below).) , Gottlieb Memorial Hospital (https://) , and Mac Neal Hospital (https://) . 

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

 
** What you'll do:**  

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

** Patient Registration & Insurance Verification*
* + Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.

+ Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.

+ Ensure compliance with all regulatory, payer, and organizational requirements.

** Customer Service & Patient Interaction*
* + Provide a welcoming and patient-centered experience for patients and families.

+ Assist patients, families, physician offices, and hospital users with general information and inquiries.

+ Manage patient volumes, challenging situations, and service needs with professionalism.

** Financial Responsibilities*
* + Collect patient financial liability payments, including co-pays, deductibles, and other balances.

+ Document financial information accurately and follow financial clearance procedures.

+ Ensure patients meet hospital and payer financial requirements prior to service.

** Compliance & Process Quality*
* + Adhere to HIPAA, confidentiality standards, and Trinity Health policies.

+ Maintain knowledge of departmental procedures and readily learn new workflows.

+ Support performance improvement efforts to enhance patient experience and program efficiency.

** Collaboration*
* + Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.

+ Communicate effectively to ensure timely and accurate service delivery.

** Shift:
** 630am-3pm and 7am-330pm.

Weekend and Holiday Coverage Required

** We offer our Patient Access Rep I​:*
* + Daily Pay! Work today/Get paid today 

+ Career Development

+ Referral Rewards 

+ Strong Team Culture 

+ Career Growth Opportunities 

** What you'll need for this job:**  

+ High School Diploma or Equivalent 

+ Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).

+ Strong communication, customer service, and data-entry accuracy skills.

+ Ability to multitask in a fast-paced environment and use multiple computer systems.

** Compensation:**  

** Pay Range:**  $16.50- $24.44 per hour 

_Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._  

** Benefits:*
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