Customer Experience Reporting and Analytics Analyst

Employer Industry: Healthcare Services

• Salary up to $106,000 per year
• Comprehensive benefits package, including medical, dental, vision, and 401(k) match
• Support for family needs, including maternity/paternity leave and access to counseling services
• Professional development programs available to foster career growth
• Opportunity to work in a community-focused environment that values belonging and inclusion
• Engaging work that involves turning data into actionable insights

• Develop and maintain interactive Tableau dashboards for customer analytics
• Write SQL queries to analyze data from multiple sources
• Partner with business teams to gather requirements and translate them into actionable insights
• Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities
• Present findings clearly using Tableau, Excel, or Power Point

• 2–3 years of experience in data analysis, reporting, or analytics-focused roles
• Strong Tableau dashboard development skills
• Solid SQL skills for querying, joining, and aggregating data
• Excellent analytical, problem-solving, and critical-thinking abilities
• Strong written and verbal communication skills

• Experience with NICE CXone or other contact center data
• Hands-on experience with SQL Server and Excel
• Familiarity with applying statistical or mathematical concepts in data analysis

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