IT Infrastructure and Communications Analyst

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An IT Support role involves providing technical assistance and support to internal users or external clients experiencing computer and technology-related issues. The role is crucial in ensuring the smooth operation of an organization's IT systems. Responsibilities include providing technical support and troubleshooting assistance to end-users, ensuring effective use of computer systems, software, and hardware across multiple locations, with potential national and international travel.

Working on-call one weekend per month is required.

Responsibilities

• Respond to user inquiries and provide technical assistance via phone, email, and in-person channels.
• Assist with onboarding and offboarding processes, including setting up and collecting laptops and peripherals.
• Maintain inventory of IT devices such as laptops, peripherals, and printers.
• Diagnose and resolve hardware, software, network, and system issues.
• Log and track support tickets using a help desk system.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Troubleshoot issues with desktops, laptops, printers, and mobile devices.
• Provide user training on basic systems and software usage.
• Assist with network connectivity troubleshooting and configuration.
• Collaborate with network administrators to ensure network stability.
• Implement and enforce security protocols, including antivirus and anti-malware measures.
• Educate users on security best practices and conduct security audits.
• Create and maintain documentation for IT procedures and configurations.
• Ensure operating systems and software are updated with the latest patches and security updates.
• Work closely with other IT professionals on complex issues and projects.
• Perform other related duties as assigned.

Qualifications

• A degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 6 years of relevant experience.
• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of hardware, operating systems, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Relevant certifications (e.g., CompTIA A+, ITIL, COBIT, Microsoft Certified Desktop Support Technician) are a plus.

• Associate

• Full-time

• Information Technology

• Law Practice and IT System Operations and Maintenance