Senior Specialist, Production Services Application Support Analyst

Senior Specialist, Production Services Application Support Analyst

Location:

Berwyn, PA.

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments.
• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents; lead or partner with other team members on analyzing moderate to complex issues.
• Perform ongoing health checks and validations after changes or significant incidents.
• Provide input and recommendations for technical solutions on application problems.
• Perform diagnostics and troubleshooting for more complex issues and an escalations to second level application or infrastructure support when necessary.
• Design and implement automation for manual processes.
• Mentor or provide guidance for junior team members.
• Partner with quality assurance, development, and business teams to support client needs.
• Contribute to the achievement of related teams' objectives.

• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required.
• Experience in the financial services industry is essential.
• Experience in Java, Oracle, Perl, and Python.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Graded paid leaves, including paid volunteer time, support employees and their families through important moments.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.