Lead – Standards & Assurance, Technology Labs

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We are looking for a Director, Technology Labs CEM Standards and Assurance Leader – for our Global Data Centers and CEM Centre of Excellence

This leadership role owns standards and assurance for JLL's Technology Labs Center of Excellence — building the playbooks and governance that define best practices for how tech labs, clean rooms, and critical research environments are operated and maintained across JLL's global portfolio. The standard is built from structured due-diligence across accounts, translated into field-ready procedures, guidance, and templates, and aligned to industry practice before formal approval and release — then kept current as equipment, codes, and industry guidance evolve.

The role also runs the assurance program that validates whether those standards are being followed in the field, extending JCAP (JLL Client Assurance Program) with tech lab-specific criteria, and drives the change management — in partnership with the Vertical Engineering Lead for Tech Labs — needed to embed them consistently and practically across accounts.

• Develop and maintain the Tech Labs standard O&M playbook — the authoritative reference for how maintenance and operations should be executed in labs, clean rooms, and critical research environments.
• Provide and maintain tech lab-specific documentation, SOPs, guidance, and training materials so accounts/sites can demonstrate adherence to the standard and client assurance programs.
• Run structured due-diligence engagements on individual accounts to capture current default operating models and surface gaps the standard needs to close.
• Align playbook to follow industry standards within the space, ensuring compliance is maintained.
• Finalize, gain approval for, and formally release the operating standard, then keep it current as equipment, codes and industry guidelines evolve.
• Own the assurance program for Tech Labs, extending JCAP (JLL Client Assurance Program) with tech lab-specific questions and guidance.
• Partner closely with the Vertical Engineering Lead for Tech Labs to ensure the standard is deployable in practice.
• Engage and maintain working relationships with DC & CEM engineering SMEs, Technology account teams, and divisional leadership to keep the standard grounded in real operating conditions.
• Be responsible and accountable for development of training content for Tech Labs Operations and Maintenance standard and Assurance program in collaboration with Engineering training for Train teams on the newly developed playbook, JCAP questions, and ongoing updates and revisions.
• Follow change management processes to inform teams of changes, and work with the Vertical Engineering Lead for Tech Labs to ensure the standards are being followed and applied.
• Support incident management for the lab space — investigate near-misses/incidents, drive root cause analysis, identify trends, and report findings to the Senior Director to inform ongoing standards updates.
• Coordinate with Engineering Operations, Quality & Compliance, and HSSE to ensure statutory compliance for tech lab maintenance and equipment testing protocols.
• Assist with client-facing technical consultations…