Service Technician; Hybrid Route Driver Position

Overview

JOB TITLE: Service Technician (Hybrid Route Driver position)

DEPARTMENT: Service and Routes

REPORTS TO: Service Manager

SUMMARY: This role will follow a hybrid structure of managing driving routes and working as a Service Technician. As a Service Technician, you will be responsible for operating commercial, residential and light industrial water treatment systems and performing scheduled preventive maintenance as required. As a Route Driver, you will be responsible for delivering Culligan products and upselling to a designated customer base within a geographic area.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

• Locate sources of problems by observing and testing systems operation. Uses precision measuring and testing instruments.
• Remove defective parts by dismantling equipment; using hand and power tools; replace defective parts and test for proper operation.
• Drives a company truck (non-CDL) to deliver products to customers according to daily route schedule
• Able to follow a predetermined route safety and efficiently while communicating with the route customer service representatives about scheduling conflicts or potential changes in the route
• Load and unload product to and from the company vehicle
• Deliver and upsell to a designated customer base with a geographic area
• Maintain a clean company vehicle
• Maintain equipment, parts, and supplies on truck by checking stock to determine inventory level, anticipating needed equipment, parts, and supplies.
• Provide system information to customers by answering maintenance questions and educating customer on product.
• Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing daily, weekly & monthly goals.
• Assure service vehicle is clean, safe and in proper operation condition always.
• Communicate with office staff frequently to ensure job accuracy and data entry
• Able to use handheld devices for data entry, schedule maintenance, etc.
• Performs other related duties as assigned by management.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  Valid driver's license
• Must pass a driving test issued by Culligan
• Other skills required:
• Basic plumbing and electrical experience
• Mechanically inclined
• Willing to work a full-time schedule and be on-call

• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others  views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone s efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.

• Continually required to stand, walk, sit, utilize hand and finger dexterity, and talk or hear
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Occasionally exposed to wet and/or humid conditions…