Residential Technician - Independence Hall

Residential Technician
- Independence Hall - FT

Independence Hall
- Billings, MT 59105

Position Type:
Full-time Job Shift: Variable Education Level: HS Equivalent/GED Travel Percentage:
Up to 25%

Residential Technician

Classification:
Non-Exempt

Reports to:

Program Director or Manager Date:
April 2026

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

The Residential Technician is responsible for supporting the needs of Veterans in the transitional residential housing program. This position ensures the safety and security of the residents and the facility.

• Ensures the security and operational control of the facility
• Monitors and documents resident and visitor activity both inside and outside the facility
• Monitors the existence of contraband in the facility through general observation and searches of the facility, residents, and vehicles
• Performs drug testing to monitor resident alcohol and drug use
• Assigns and monitors resident work and extra-duty assignments to ensure facility cleanliness
• Assists residents with short-term coping mechanisms and problem-solving
• Provides or helps residents obtain transportation

• Ability to work with a vulnerable population and maintain composure in potentially aggressive or emergencies
• Effective oral and written communication skills
• Ability to work both independently and as a team member
• Ability to drive a company vehicle to transport residents
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

This position has no direct supervisory responsibilities

This job operates in a residential facility environment.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. This job's specific vision abilities include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stoop as necessary. The monitor is also expected to stay awake overnight.

This is a part-time or full-time position, depending on the needs of the program.

Little to no travel is expected for this position.

• A high school diploma or equivalent
• Valid Driver's license

• One year of work experience in a residential setting or related field.

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at .