Senior Service Manager

Senior Service Manager

Retreat at Mountain Brook - Birmingham, AL 35213

Position Type Full Time Category Real Estate

Join Our Team at Arlington Properties!

Maintenance Leadership with Real Impact

Are you a seasoned maintenance professional ready to lead with confidence, strategy, and technical expertise? Arlington Properties is looking for a Senior Service Manager to join our team and help elevate our maintenance operations to the next level.

In this role, you'll oversee operations at a high-volume property or provide cross-property support, ensuring our standards are met across all areas of maintenance, preventative care, and service quality.

Key Responsibilities:

• Lead maintenance operations across one or more properties.
• Mentor and support Service Managers and on-site maintenance teams.
• Oversee complex repairs, inspections, and capital projects.
• Partner with Community Managers and Regional Maintenance Supervisors to manage preventive maintenance programs and budget controls.
• Respond to emergencies and ensure safety and compliance procedures are followed.
• Maintain consistent documentation and evaluate maintenance performance metrics.

• Strong leadership skills with the ability to effectively supervise and motivate a team.
• Extensive hands-on experience with property maintenance tasks, including HVAC, electrical, plumbing, and general repairs.
• Ability to manage budgets, prioritize tasks, and work efficiently under deadlines.
• Commitment to maintaining a high level of quality, professionalism, and safety in all maintenance work.
• Excellent communication skills and the ability to work collaboratively with other departments and residents.

• Play a key leadership role in maintaining a high-quality residential community.
• Enjoy a dynamic work environment where no two days are the same.
• Be part of a supportive team that values professionalism and resident satisfaction.
• Opportunities for professional development and growth within the company.

If you're a hands-on leader with the technical expertise to keep our community running smoothly, we'd love to hear from you!

Apply today to become a Senior Service Supervisor with Arlington Properties and help us maintain exceptional living spaces for our residents.

JOB QUALIFICATION REQUIREMENTS

Knowledge/

Experience:

A high school diploma or equivalent is required for the position, with technical certification or trade school training strongly preferred. Candidates should have a minimum of five years of hands-on maintenance experience, including expertise in plumbing, electrical, carpentry, HVAC, and general repairs. Prior supervisory experience is essential, with a demonstrated ability to lead and mentor maintenance teams effectively. A strong understanding of budget management and cost control in maintenance operations is also required.

Proficiency in work order management systems and preventive maintenance programs is expected.

Machines, Tools and Equipment, Software:

The ideal candidate should be familiar with power tools and maintenance equipment, including HVAC tools, electrical testing devices, and plumbing tools. They must be capable of using work order software and property management systems such as Yardi, Real Page, or Entrata. Proficiency in Microsoft Office applications—specifically Word, Excel, and Outlook—is also required for reporting, documentation, and communication purposes.

Licenses/Certificates:

A valid driver's license with a clean driving record and proof of auto insurance is required for this role. Candidates must also hold a current EPA or CFC certification. Additional trade certifications in areas such as HVAC, plumbing, or electrical are preferred and will be considered a strong asset.

Other Requirements:

Must adhere to company policy by wearing the designated uniform and appropriate safety gear at all times. This role requires availability for on-call emergency maintenance and the flexibility to work varying schedules, including weekends and evenings, based on the operational needs of the property or portfolio.

PHYSICAL AND VISUAL ACTIVITIES

The Senior Service Manager role involves both indoor and…