Super Rink Operations Manager

Essential Duties and Responsibilities Ice Operations

• Lead daily ice operations to ensure safe, consistent, and high-quality ice conditions.
• Monitor and maintain ice quality, thickness, and temperature.
• Ensure routine maintenance is performed on ice resurfacing equipment and coordinate preventative maintenance schedules.
• Monitor refrigeration and ice plant systems and communicate maintenance needs to leadership.
• Assist with troubleshooting ice-making equipment and coordinate repairs as needed.

• Direct the daily work of the operations team to ensure maintenance tasks are completed efficiently and to established standards.
• Perform and coordinate preventive and corrective maintenance for the facility.
• Assist with the maintenance of HVAC, plumbing, electrical, mechanical, and building systems.
• Identify facility maintenance needs and communicate recommendations for repairs or improvements.
• Maintain high standards for facility cleanliness, appearance, and operational readiness.
• Provide day-to-day leadership, direction, and coaching for Facility Specialists, Ice Technicians, and custodial staff.
• Schedule, assign, and prioritize daily work assignments.
• Foster a positive, team-oriented work environment focused on accountability, safety, and customer service.
• Ensure staff follow operational procedures and safety standards.
• Assist with employee training and onboarding.

• Promote a safe working environment by ensuring compliance with OSHA regulations and applicable local, state, and federal requirements.
• Follow and reinforce established safety procedures and emergency response protocols.
• Assist with required inspections, recordkeeping, and maintenance documentation.
• Respond to facility emergencies and operational issues as needed.

• Maintain inventory of maintenance supplies, chemicals, tools, and equipment.
• Assist with purchasing routine maintenance materials and supplies.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.

• Coordinate facility setup and teardown for games, tournaments, practices, and special events.
• Ensure the operations team is prepared to support scheduled events and daily programming.
• Collaborate with arena leadership to provide outstanding service to customers, user groups, and tenants.
• Provide on-call operational support during major events and facility emergencies as needed.