Service Manager; Maintenance Supervisor

Service Manager

Job Location:

Falls at Spring Creek - Macon, GA 31210

Salary Range: $34.00 - $36.00 Hourly

Level: Experienced

The Service Manager oversees and executes the maintenance tasks necessary to ensure the health, safety and comfort of residents, including make‑readies, HVAC, plumbing, electrical, pool maintenance, carpentry, sheetrock, painting, grounds maintenance and all related service requests.

• Manages the physical operations of the community, including housekeeping, grounds, capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
• Maintains constant communication with all team members regarding maintenance needs and ensures timely response to requests.
• Partners with vendors and outside contractors to review and develop renovation and new construction plans as needed.
• Monitors and maintains proper inventory levels; partners with the Community Manager to authorize purchase orders for supplies and equipment.
• Ensures all fire and safety inspections are completed.
• Ensures the property follows all safety policies, procedures, and regulations and maintains knowledge of city and state building codes to ensure compliance.
• Independently works and manages assigned work while overseeing a team.
• Alongside the Community Manager, implements and monitors the department budget; manages expenses within approved budget constraints.
• Trains, supervises, motivates, and develops the maintenance team; manages schedules and workflow.
• Supervises all work orders and make‑ready apartments, ensuring they are completed in a timely manner to maintain resident satisfaction and company standards.
• Supervises all pool maintenance tasks: backwash filters, vacuum pool, skim pool, and maintain required chemical levels.

• Minimum of 2‑3 years experience as a Service/Maintenance Manager or Supervisor.
• Experience working independently and managing assigned work while overseeing a team.
• High School diploma or equivalent is preferred.
• Strong experience in leadership and team management skills.
• Experience with technology and reporting within maintenance/service in multifamily or property management.
• HVAC, EPA and CPO certifications required.
• Strong experience in plumbing and HVAC to diagnose and resolve associated issues is required.
• Past experience with preventative maintenance is required.
• On‑call responsibilities as reasonably necessary for maintenance emergencies.
• Achieves Fair Housing certification prior to interacting with prospects or residents.
• Knowledge of OSHA laws and regulations.
• Participation in training to comply with new or existing laws.
• Excellent leadership skills and ability to motivate team members.
• Strong organizational, problem‑solving, and analytical skills.
• Ability to manage priorities, workflow, and delegate tasks.
• Willingness to work evenings and weekends.
• Ability to work efficiently and effectively on an independent basis.
• Excellent human relation skills; tenant interaction required.
• Willingness to learn new maintenance technologies.
• Professional appearance at all times on the job site.
• Compliance with expectations demonstrated in the Employee Handbook.