Coffee Specialist

Summary

The Coffee Specialist is the technical and service backbone of the field team, ensuring every La Colombe machine in the territory operates at peak performance. This role owns preventative maintenance, equipment installations, and calibrations while serving as the eyes and ears of the sales organization. By maintaining a close relationship with each account, the Coffee Specialist identifies unmet needs and new volume opportunities, funneling qualified leads to Territory Managers to close.

This role is a critical bridge between service excellence and revenue growth.

Equipment Maintenance & Technical Services

• Execute scheduled preventative maintenance visits across all active accounts in assigned territory
• Lead and assist on equipment installations, ensuring machines are set up, calibrated, and operating to La Colombe brand standards
• Diagnose and resolve equipment malfunctions in a timely manner, minimizing downtime for accounts
• Maintain accurate service records and equipment inventory through CRM or service management tools
• Partner with the Regional Technical Lead to escalate complex equipment issues and ensure resolution
• Ensure all installs meet safety and operational standards prior to account handoff

Calibration & Quality Standards

• Calibrate equipment to deliver consistent product quality per La Colombe coffee standards
• Train account staff on proper machine operation, cleaning protocols, and daily maintenance procedures
• Conduct routine quality audits at accounts to ensure coffee output meets brand and customer expectations
• Flag and document any accounts with persistent quality or execution issues and partner with Territory Manager on corrective action

Sales Opportunity Identification

• Build strong relationships with account contacts during service visits to understand their business needs and growth plans
• Identify upsell opportunities including equipment upgrades, additional SKUs, and new brewing programs
• Recognize accounts that may be at risk for churn and alert the Territory Manager proactively
• Document and pass qualified leads to Territory Managers with sufficient context to enable a fast close
• Act as an ambassador for the La Colombe brand at every account interaction

Reporting & Communication

• Maintain up-to-date records of all service activity, account visits, and opportunity flags in the designated tracking system
• Communicate regularly with the Regional Technical Lead and Territory Managers on territory health and account status
• Participate in team meetings and training sessions as required

Experience Needed

• 2-4 years of experience in equipment service, technical sales support, or a similar field role
• Experience in coffee, food service, or beverage equipment strongly preferred
• Familiarity with espresso machine mechanics, grinder calibration, and brewing equipment is a strong plus
• Proven ability to build relationships with customers in a service or account management context
• Self-starter with strong time management and route planning skills
• Comfortable working independently in the field with minimal day-to-day supervision
• Strong communication skills - able to clearly report findings and opportunities to the sales team
• Ability to lift and move equipment (up to 50 lbs) as part of regular job duties

Education Requirements

High School Diploma or GED required;
Associate's or Bachelor's Degree preferred

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives.

Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages  2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,Michigan and Australia, and its products are available throughout

North America and distributed in Australia and other select markets.

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Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual…