Welcome Coordinator - Bilingual Spanish

Position: Welcome Coordinator - Bilingual Spanish Required
**** Title**:
Welcome Coordinator
**** The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.

Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
**** Check out this  for a sneak peek into the life of an Oak Street Welcome Coordinator!**
* ** Welcoming patient sand guests**
* ** Conducting visit check-in and assisting patients with required forms**
* ** Collecting co-pays**
* ** Updating patient information and making changes in electronic medical record platform**
* ** Scheduling/rescheduling appointments within electronic medical records platform**
* ** Managing phone lines by answering, taking messages, and conducting outbound calls as instructed**
* ** Managing faxes in the electronic fax platform**
* ** Maintaining the cleanliness of the Welcome and Community Room areas**
* ** May be required to float to other centers in the region on an infrequent basis**
* ** Other duties as assigned**
* ** Strong computer skills required and basic knowledge of Google Suite**
* ** Professional phone etiquette**
* ** Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)**
* ** US work authorization**
* ** Experience in customer service setting strongly preferred**
* ** Some college preferred**
* ** Radiating positive energy**
* ** Assuming good intentions**
* ** Creating an unmatched patient experience**
* ** Driving clinical excellence**
* ** Taking ownership and delivering results**
* ** Being relentlessly determined**
* ** Mission-focused career impacting change and measurably improving health outcomes for medicare patients**
* ** Paid vacation, sick time, and investment/retirement 401K match options**
* ** Health insurance, vision, and dental benefits**
* ** Affordable medical plan options,
** a
** 401(k) plan** (including matching company contributions), and an
** employee stock purchase plan**.
* ** No-cost programs for all colleagues
** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
* ** Benefit solutions that address the different needs and preferences of our colleagues
** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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