Senior Account Manager

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You'll work with a diverse range of customers, offering high‑quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self‑motivated with a passion for building lasting relationships and a strategic sales drive.

This position can be located in IL, WI, MN, or Northern Indiana

• Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
• Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
• Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.
• Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
• Understands the market and keeps customers informed.
• Owns the customer relationship.
• Solicits sales opportunities with new and existing customers.
• Introduces new programs to customers.
• Closes on sale opportunities.
• Manages leads and customers in the Company’s CRM management system.
• Manages aged inventory and accounts receivable.
• Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go‑to choice.
• Works closely with the internal team to coordinate orders, deliveries, and resolve any product‑related concerns.

• Develops programs based off customer needs
  • Creates ongoing and growing business.
• Develops a plan for the business
  • Focuses on targets and updates through CRM management.
• Focuses on meeting business plans.
• Conducts Customer Business Reviews.
• Introduces New product expansion/market.
• Prepares various reports and correspondence as required.
• Performs other duties as required.

We will provide the necessary training for you to:

• Generate sales based on company standards and expectations.
• Negotiate with customers to grow sales.
• Understand the importance of gross margin and the company’s collection process.

We expect you will be:

• Demonstrates a strong entrepreneurial spirit.
• Responsible and trustworthy to work under little supervision.
• Highly motivated and enthusiastic.
• Good interpersonal skills and a good communicator.
• Team player and goal oriented.
• Reliable and maintain good attendance.
• Professional and respectful.
• Able to pass a drug test.

Work Experience, Certifications and Education

• Minimum 3 years of work experience in customer service.
• Working experience in sales, preferably with product, industry, and market knowledge.
• Ability to understand technical specifications of products and communicate their benefits effectively to customers.
• Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred.
• Understanding of basic accounting and business concepts.
• Proficiency in the use of the English language in reading, writing and speaking.

• Achievement, motivation and perseverance
• Composure and resiliency
• Influence and persuasion
• Initiating action
• Negotiating
• Relationship building

$75, annually, dependent on experience*

The percentage of incentive compensation that may be earned varies based on the customer account classification and is calculated based on collected gross profit.

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.