SkillBridge, Data Center Customer Operations Technician - Trainee

Job Summary

Are you a military service member within or nearing your 180‑day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick‑start the next chapter in your professional life.

We are accepting applications for our very own DoD Skill Bridge Fellowship Program supporting the Data Center Operations, Critical Facilities. The training will be on the cutting‑edge of technology in a digital infrastructure environment supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available.

• Learn how your military experience translates into a rewarding civilian career.
• Explore a career or industry you might want to pursue upon separation from active duty.
• Earn real‑world industry qualifications and certifications.
• Build experience and competency in your trade/profession with our team.
• Expand your professional network of contacts.
• Gain familiarity with corporate culture.

• Perform moderately difficult preventative and corrective maintenance checks on site to facility components. Perform site inspections and monitor the building and Data Center alarms.
• Perform moderately difficult repairs, maintenance, installations, and on‑site inspections to facility systems. Support energy efficiency measures.
• Monitor the Building Monitoring System (BMS) and resolve moderately difficult alarm issues that require judgment while following standard operating procedures.
• Operate and maintain plumbing, fire suppression, and safety systems.
• Operate critical infrastructures under the supervision of more senior technical staff.
• Typically receive little instruction on daily work, general instructions on newly introduced assignments.

• Queue management & reporting.
• Prioritize and manage service requests to meet deadlines.
• Maintain detailed records and audit reports.
• Installations.
• Rack and stack equipment in data centers.
• Perform fiber terminations using a fusion splicer.
• Set up telecom cabinets, fiber trays, and cage wiring. Troubleshoot fiber and copper circuits.
• Support standard cross‑connect work orders.
• Other troubleshooting procedures.

• Perform moderately difficult site logs for permits, such as Maintenance Operation Protocols (MOPs) and scripts.
• Identify Single Points of Failure (SPOFs) and make recommendations.
• Respond to all moderately difficult on‑site incidents, including failures, problems, and delays.
• Use substantial understanding in following operating procedures to support on‑site administration.

• Complete routine work requests and circuit installations.
• Troubleshoot and maintain office equipment (if necessary); support auxiliary equipment and machines with problem‑solving and repairs to avoid/minimize downtime.
• Make minor changes to mechanical, electrical, and specialized systems, as directed.
• Carry out infrastructure projects.

• Collaborate with others to resolve moderately difficult facility incidents.
• Effectively collaborate within the department; may mentor team members on general maintenance activities.
• Provide stakeholders with inventory needs to maintain optimal stock levels of critical parts and equipment.
• May recommend infrastructure projects.

• Meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15.
• Technical associates degree, military‑technical school, or civilian technical trade school completion.
• Working on bachelor’s degree or relevant experience with 1‑4 years in Mechanical Engineering or related field.
• Comprehensive knowledge of critical infrastructure (UPS, generator, BMS, chillers, life safety systems).
• Coursework in HVAC design or heat transfer and thermodynamics.
• Knowledge of HVAC testing and balancing methodologies.
• Knowledge of IT hardware and other data center operations functions.
• Good time management habits, ability to multi‑task, sustain focus on long tasks.
• Ability to communicate thoughts and technical ideas.
• Attitude of taking…