Spa Therapist

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

• Attending Hilton trainings and monthly departmental meetings as required
• Ensure high standards of cleanliness in the department
• Report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• Be fully aware of current and future services offered by the hotel
• Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provide efficient guest service from point of arrival to check out; book, change and cancel appointments and upsell retail
• Accurately schedule all massage reservations, changes, confirmations and cancellations
• Accurately process all billing and posting for spa and retail services; report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards
• Maintain quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assist guests and provide personal training sessions, if necessary
• Maintain the fitness center: look after equipment and coordinate with Precor representative for maintenance and product updates
• Ensure audio‑visual equipment is well maintained and in good condition
• Orient guests through our fitness facility, greet guests and provide personal guest service

A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our guests and collaborating with other team members.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Experience in hospitality or customer service industry (required)
• Ability to read, write, speak and understand English to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of the organization
• Ability to deal with problems involving several concrete variables in standardized situations
• At least one year experience in the spa or hospitality industry

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Experience in a resort or wellness related field

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing team members are at the heart of it all!

Susona Bodrum LXR Hotels & Resorts

Temporary

LXR by Hilton

Spa, Health Club, Recreation