Guest Relations Agent

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Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.

The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities:

• Greet and welcome guests in a warm, professional manner
• Assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests promptly and effectively
• Coordinate special requests and ensure VIP guests receive outstanding service
• Collaborate with front office and other departments to ensure seamless service
• Provide accurate information about hotel facilities and local attractions
• Contribute to maintaining high guest satisfaction scores

Requirements:

• Degree or background in Hospitality, Tourism, or a related field is preferred
• Proficiency in English and Arabic (additional languages are a plus)
• Strong communication and interpersonal skills
• Problem-solving attitude with a guest-first approach
• Ability to multitask and stay organized in a fast-paced environment
• Flexible with working hours, including weekends and holidays
• Experience with hotel management software such as Opera is a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.