Service Technician

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Full Time Technical Boise, , US

Salary Range: $20.00 - $30.00 per hour DOE

We are a dynamic and innovative company dedicated to helping our partners grow their businesses while supporting the success of our co‑workers and ourselves.

Kelley Create seeks a talented and mechanically inclined person to join our team as a Service Technician
. The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on customer service, brand knowledge, and professionalism, ensuring an exceptional experience with minimal downtime.

• Perform thorough repairs on equipment, focusing on reducing repeat service calls, minimizing downtime for end‑users, and executing service at the lowest possible cost.
• Make precisely coordinated movements with one or both hands to grasp, manipulate, or assemble very small objects.
• Meet or exceed service level targets for ticket acknowledgment and issue resolution.
• Maintain effective client relationships and communication to foster a positive service attitude and provide the highest quality service to all assigned areas.
• Accurately and promptly track and update service calls in Remote Tech, ensuring information is clear, thorough, accurate, and professional.
• Act as a technical and training resource for other Kelley Create Service team members on triage efforts, device technology, and some networking issues.
• Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.
• Organize daily duties, prioritize critical issues, and effectively manage time to address tasks time‑sensitively.
• Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory.
• Understand and adhere to established parts ordering, returns, and inventory reporting processes.
• Provide end‑user training on devices or functionality as required.
• Remain flexible in role and willing to provide support to other Kelley Create Service Team members.

• Experience preferred in multi‑function printing technologies.
• Experience in a customer‑facing role.
• Must be comfortable working independently.
• Must have a natural aptitude or skill for understanding, working with, and fixing mechanical systems and machines.
• Must have a basic understanding of print drivers/connectivity.
• Must be able to lift 45 lbs.
• Personal Vehicle.
• Valid Driver's License.
• Proof of Car Insurance.
• Ability to pass a background check.

• Customer service – manage difficult client situations, respond promptly, solicit feedback, and meet commitments.
• Communication – good listening; work with customers and coworkers with diplomacy and tact.
• Problem‑solving – identify and resolve problems timely, gather and analyze information skillfully.
• Planning/organizing – prioritize and plan work activities and use time efficiently.
• Quality control – demonstrate accuracy and thoroughness, monitor own work to ensure quality, and apply feedback to improve performance.
• Quantity – meet productivity standards and complete work in a timely manner.
• Adaptability – adapt to changes, manage competing demands, and handle frequent change, delays, or unexpected events.
• Dependability – consistently on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Safety and security – observe safety and security procedures and use equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

High School Diploma or general education degree (GED); or 6 months of fine finger dexterity or equivalent combination of education and experience.

None required.