Lead Maintenance Technician

As a Lead Maintenance Technician, you oversee ongoing facility maintenance and repairs to keep the company’s multifamily property operating and appearing at its best.

You will use your five-plus years of experience in property maintenance (either in a residential or hospitality setting, including at least one year of supervising others) to address work orders and other repair and maintenance issues before they escalated into major problems.

You will utilize your one or more technical certifications to address critical areas, such as HVAC‑certified repairs and maintenance, CPO to handle the property’s pools and spas, or other specialized training for electrical or plumbing issues when they arise.

You want to positively impact people’s lives by proactively addressing routine maintenance and the general cleanliness of the property, including resident amenities such as the pool and clubhouse. You are hands‑on with the day‑to‑day maintenance activities, setting the tone and standard for how work gets done.

You lead by example, stepping in to assist where needed, including completing your work orders as assigned and helping other technicians with work orders. You manage the Make‑Ready board so turnover work stays on schedule and ensure the property grounds are kept up.

You aren’t afraid to engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and resolve them. Your attention to detail and project management skills are an asset to the property management team, allowing you to quickly and effectively find cost‑effective, high‑quality, timely resolutions to repair and maintenance issues affecting the property.

Your friendly and efficient approach is perfect when engaging with residents in their units and about the property. You are committed to creating a safe working environment for the team and a safe living environment for our residents with a safety‑first approach to everything you do, which includes utilizing your EPA certification to handle certain substances and chemicals properly and training the maintenance team in proper safety procedures and protocols.

• Treats all current and future residents with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics.
• Familiarity with local, state and federal employment laws, including wage and hour, meal and rest breaks, OSHA, and human rights and equal employment opportunity regulations.
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled.
• Demonstrated attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked.
• Familiarity with a variety of tools and materials needed to maintain residential buildings.
• Excellent verbal and written communication skills with the ability to write and speak clearly.
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality.
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines.
• Ability to function well in a fast‑paced, high‑volume environment.
• Basic proficiency with Microsoft Office Suite or related software.

• A high school diploma or GED is required, and a minimum of 4 years of relevant work experience, preferably in property management or hospitality; a minimum of 1‑year experience supervising two or more employees.
• Technical degree in a related area of study or one or more technical certifications in the following areas: HVAC, plumbing, or electrical; S1 or S2 HVAC certification highly desirable.
• Prior experience in general building maintenance or painting in a commercial or residential environment required in one or more of the following areas, including general handyman work, light carpentry, electrical, or plumbing.
• Prior experience in maintaining…