Geek Squad Advanced Repair Technician

Job Overview

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll create excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents.

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in‑person and over the phone.
• Establish and maintain consistent rhythms for timely follow‑up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

• 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights, and weekends.
• Strong ability to prioritize and multi‑task in a fast‑paced environment (preferred).

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well‑being.

Best Buy provides paid time off and other benefits to support your overall well‑being.

Best Buy is an equal opportunity employer.

• Position Type:
  Full time
• Location/Region:
  Bolingbrook, IL (60490)