Service Technician II

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Full Time Technical Boston, MA, US

4 days ago Requisition

Reports to:

Area Operations Manager

Location:

TBD

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

• Review work orders throughout the day and complete in order received as well as according to Permission to Order status
• Respond to all work orders within 24 hours
• Communicate status of work order to the Concierge and management office when follow up is required
• Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
• Leave apartment/area of work clean and tidy during work and after completing
• Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
• Review Make Ready Schedule provided by Assistant General Manager
• Complete tasks in accordance with schedule
• Complete make ready paperwork and provide to the Leasing Manager for resident file
• Complete move-in keys prior to lease start date
• Complete daily tour of the property and ensure common area requests are completed daily
• Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
• Maintain building equipment

• Maintenance related experience is preferred
• Excellent communication, organizational, and leadership skills necessary
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
• Knowledge of Excel, Word and Outlook

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.