Apprentice - HVAC

Job Title

Apprentice - HVAC 2

Responsible for the proper operation, maintenance, and documentation of all Base Building HVAC systems and equipment as it pertains to tenant comfort. This includes but is not limited to: perimeter induction & radiation units, fan coil boxes, VAV boxes, water source heat pumps, and associated DDC and pneumatic control actuators. Required theoretical understanding and working knowledge of the following systems: chillers, cooling towers, fans, boilers, pumps, heat exchangers, ancillary support equipment, water treatment and associated controls.

Responsible for prompt and professional communications to building tenants via in-person, phone call, and/or the Angus (CMMS) tenant Work Order (W/O) system. Communications must be clear, concise, and timely, following each W/O through to completion while providing exceptional customer service. Responsible for an in-depth knowledge of the base building BAS system (Siemens Insight/Desigo), utilizing it in conjunction with the Angus W/O system to continuously monitor and maintain building setpoints to provide world-class comfort throughout a classA, commercial high‑rise building in the heart of Boston.

• Perform monitoring, maintenance and repairs proactively on all base building mechanical equipment and systems, delivering consistent tenant comfort.
• Ensure occupant expectations are met and exceeded, maintaining a ‘White Glove’ level of service.
• Be proficient in BAS/EMS functionality and understand the sequences required for proper building equipment and systems operation.
• Collaborate with the facilities management team, engineers, contractors, and consultants to maintain the proper operation of tenant HVAC systems.
• Ensure tenant HVAC operates properly prior to construction close‑out/commissioning.
• Work with the General Contractor, HVAC contractors, and Controls contractors to meet design specifications and resolve all HVAC punch list items.
• Meet contractual KPIs set by building owners, property managers, and/or engineering teams.
• Promptly respond to W/O’s with appropriate information to keep tenants, building owners, and the facilities management team aware of progress and resolution.
• Own the W/O process from start to finish, transferring repairs to subsequent shifts and reviewing pass‑down logs for full circle management to completion.
• Systematically identify EMS performance problems, anticipate impacts, and pursue root causes before negative impacts occur.
• Continuously evaluate EMS control systems, identify future needs, and make recommendations or repairs to meet those needs.
• Maintain a professional, safe, and clean environment.
• Perform HVAC preventive maintenance as part of the facility’s preventive maintenance program.
• Assist fellow staff members and perform other duties as assigned.
• Be available for and contribute to emergency repairs.
• Contribute to the creation of or adherence to operational SOPs for site‑specific equipment and systems.
• Maintain BAS metrics and/or locally created spreadsheets to track all tenant‑related work orders, identifying trends to reduce or eliminate customer complaints.
• Ensure all W/O’s are followed to completion, emphasizing exceptional customer service and client satisfaction.

• Five (5) years of experience in the HVAC industry, with at least two (2) years working on automation systems, including operation, maintenance, and repair of all types of mechanical infrastructure.
• Relevant experience troubleshooting and repairing DDC control systems.
• Experience programming Siemens Insight & Desigo Systems is a preference.
• In‑depth knowledge of air handling systems, airflow and IAQ issues, heating systems, and exhaust systems.
• Proficiency in performing necessary CMMS (Angus) functions.
• Proficiency in performing necessary BMS/EMS (Siemens Insight/Desigo) functions.
• Ability to read and interpret detailed plans, specifications, operating manuals, and other written materials.
• Proficiency in Microsoft Office, with a preference for thorough understanding of Excel.
• Excellent verbal and written communication skills.
• Must pass a written test demonstrating mastery of…