Housekeeper Lead

Housekeeper Lead

• Location:
  
  Direct Mass Gen Brigham EVS – 800 Boylston Street, 11th Floor, Boston, MA 02199 (online applications only).
• Schedule:
  
  Full‑time; evening shifts available. Hours and days may vary; details upon interview.
• Requirement:
  No experience necessary; willing to train.
• Pay Range: $18.00 – $20.00 per hour.

Supervises, trains, and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards. Assists where necessary to ensure optimum service to guests.

• Provides quality service to customers by providing one‑on‑one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets, reviewing priorities and communicating additions or changes.
• Assigns designated keys, radios, and beepers; maintains accurate record and ensures security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems; instructs staff to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
• Performs other duties as assigned.

• Retirement plan and Associate Shopping Program.
• Health and Wellness programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program.
• Full‑time association benefits:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
• Paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws.
• Additional benefits available for positions in Washington State and Maryland.

Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require a Florida Level 2 background screening. Details: