Facility Manager

Description

This Facility Manager role has the responsibility for all efforts to execute and deliver facilities management along with repairs and maintenance for Citizens. This role is the direct connection to the facilities team to execute on all aspects of vital maintenance.

The incumbent will provide coordination and direction to a team of mobile technicians and external vendors and will provide comprehensive facilities/repairs and maintenance support for our corporate office banking operations including complete interior and exterior building structure and grounds maintenance.

• Leading day‑to‑day operations, managing a daytime janitorial team, and providing overall support of the Citizens corporate headquarters in Westwood, MA.
• Leading service provider(s) and coordinating and driving vendor activities including on‑site event support by communicating with various business lines and departments.
• Primary ownership of stakeholder engagement with internal business partners at various levels and external customers to ensure flawless delivery of facility services while meeting Citizens’ goal to provide our customers with the highest level of client service available.
• Assessing jobs from a quality standpoint of vendor performance and handling necessary corrective actions with vendor to completion.
• Performing various routine site inspections, developing corrective action plans and capital planning strategies from deficiencies noted.
• On‑site facility management of maintenance and repair needs including but not limited to HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snow plowing, furniture, janitorial, etc.

• Minimal travel required as needed; vehicle provided.
• 1‑2 years of hands‑on facility management experience.
• 1‑2 years of project management experience.
• Knowledge of local, State and Federal Code regulations.
• Solid understanding of site infrastructure and building systems.
• Proven communication both written and verbal.
• Demonstrated follow‑up skills.
• Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all.
• Computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint.
• Ability to travel as the need arises.

• High School Diploma or Equivalent.
• Valid Driver’s License, required.

Hours per week: 40+ Hours

The salary range for this position is $83,000.00-$ per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the minimum required sick or time‑away policy of all local and state jurisdictions in the United States. For an overview of our benefits, visit

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.