Field Service Technician

Responsibilities

• Tech‑Savvy Tasks:
  Dive into the technical side installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:
  Perform preventative and general maintenance on AGS casino products. Make sure everything runs smoothly.
• Report Wizard:
  Complete paperwork and reports accurately and on time.
• Customer Service Champion:
  Provide best‑in‑the‑business service to our customers internal and external.
• Troubleshooting Superstar:
  Fix service incidents quickly and efficiently and escalated issues when needed.
• Inventory Hero:
  Keep track of the necessary parts and inventory to stay on top of your game.
• On‑Call Rotation:
  Be part of a weekly on‑call rotation with your fellow technicians because sometimes the game needs you 24/7.
• Safety First:
  Follow all safety protocols and keep it cool even when troubleshooting in high‑energy environments.

• Education:
  
  High School diploma or GED.
• License to Drive: A valid driver’s license, vehicle insurance.
• Tech
  
  Skills:
  
  Problem solver with basic knowledge of AC/DC electronics and computer networking.
• Experience:
  
  Knowledge in electronics/computer networking (gaming experience is a bonus).
• Tools of the Trade:
  Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility:
  Sometimes‑changing schedule and the ability to work mornings, nights, weekends, and holidays as needed.
• Compliance:
  Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

• Adventure Awaits:
  Traveling to the different casinos and customers in your territory.
• Growth Potential:
  Start as a tech newbie, but with training, mentorship, and a drive for success you’ll level up in no time.
• Techs Unite:
  Work with the latest and greatest casino gaming equipment.
• Hands‑On Work:
  Roll up your sleeves, use your hands, and solve real‑time challenges. No desk job here.

You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds. Work environments may vary, so prepare for the adventure of working in different settings (sometimes non‑climate‑controlled).

Note:

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

AGS is an equal opportunity employer, including disability/protected veterans and individuals with disabilities.