Banking Specialist III

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Specialist III to join our amazing culture. In this role, you will perform troubleshooting and service on commercial electronic security, video, life safety, and intrusion systems. As a Banking Specialist III, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Specialist III.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
  
  Takes ownership of onsite projects including safety, quality and performance.
• Installs, programs, tests, troubleshoots, repairs, and services a variety of systems and equipment which may include security, intrusion, and life safety, with guidance asneeded. Colleagueinterface for the provision of technical support and training for the customer, and as such, is accountable for maximizing customer satisfaction.
  
  Refers more complex issues to higher level colleagues.
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted. May require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
  
  Writes routine programs for systems.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
  
  May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
  
  May participate or assist with developing customer presentations or similar new business development activities.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support, etc.
• Works closely with the Service Supervisor, Field Project Manager, and/or Service Coordinator, to assist with overall coordination of…