Maintenance Dispatcher

Job Title: Maintenance Dispatcher - Facilities and Refrigeration

Location: Houchens Food Group

Reports to: Maintenance Management

The Maintenance Dispatcher provides frontline communication and coordination for Houchens Food Group store maintenance needs. This position receives calls, emails, and text messages from store operators regarding facilities maintenance and refrigeration issues, creates accurate maintenance requests, dispatches each request to the appropriate technician or vendor, and follows up to support timely completion and clear communication. This role also supports invoice processing and coding and technician hours reporting.

Any other team related tasks as assigned by supervisor.

• Receive calls, emails, and text messages from store operators regarding facility, equipment, and refrigeration issues.
• Ask questions to document the store number/location, contact person, asset or equipment, symptoms, urgency, photos, and safety or food quality concerns.
• Provide courteous, professional communication and timely status updates to store operators, technicians, vendors, and maintenance leadership.

• Create accurate maintenance requests/work orders in Tango or the designated facility management software.
• Classify requests by trade and priority, including refrigeration, HVAC, plumbing, electrical, building repairs, doors, lighting, case/cooler/freezer issues, and general facility’s needs.
• Attach supporting notes, photos, asset details, warranty information, vendor details, and store communications when available.

• Dispatch requests to the appropriate technician or vendor based on issue type, priority, service area, availability, and company procedures.
• Communicate urgent refrigeration, food safety, safety hazard, leak, or business interruption issues immediately to the proper technician and supervisor.
• Monitor open requests and follow up on technician response, progress, and completion notes.

Other tasks as assigned.

Houchens is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.