DSG Outside Service Technician Bowling Green, OH

Job Overview

Join the Ashley Family as an Outside Service Technician and help bring quality furniture to millions of homes across America. This role offers opportunities to master expert repair techniques, develop valuable skills, and grow professionally through training programs, while making a real difference in customers' lives.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level with additional skills requirements.
• Performs minor repair on the surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Rebuilds small corner damages that require rebuild.
• Has general understanding of spray booth set‑up and use.
• Performs advanced replacement part repairs.
• Communicates maintenance needs of tools, parts, and hardware, and keeps the repair area/shop clean.
• Inspects damaged products and determines if they can be repaired to like‑new conditions.
• Works with warehouse personnel on techniques for minor touch‑up during the inspection process.
• Documents and follows through on recurring product damages.
• Assists other technicians.
• Accurately reports situations where repairs cannot be completed.
• Assesses damages to identify the most efficient repair approach.
• Identifies damage, loss, or surplus of goods and materials stored in the warehouse.
• Demonstrates the company’s core and growth values in all job functions.
• Complies with safety regulations and maintains a clean, orderly work area.
• Maintains proper safety usage of all products used within the department.
• Maintains a clean and organized service vehicle, including required repair materials and supplies.
• Adheres to the driving policy for company vehicles, including meeting annual MVR review requirements.
• Follows the planned route to ensure on‑time arrival for customer repairs.
• Safely operates hand and power tools, especially drills, impact drivers, and multi‑tools.
• Completes bench testing evaluations for regular validation of skills.

• High School Diploma.
• 1‑year practical work experience in furniture repair, including upholstery, leather repairs, and wood refinishing, or similar experience with materials and color matching.
• Read, understand, and write in English; additional languages beneficial.
• Ability to work independently and manage time effectively.
• Ability to learn in‑house computer programs.
• Valid driver’s license and acceptable motor vehicle record per company guidelines.

• Good vision (close, distance, color, peripheral, depth perception) for reading reports and viewing computer screens.
• Good hearing and ability to understand speech.
• Clear speaking voice for communication.
• Capacity to remain seated for extended periods.
• Ability to perform repetitive tasks with both hands, including keyboarding, handwriting, office/POS equipment, and handheld equipment operation.
• Ability to stand, move on foot, bend, squat, stoop, kneel, crouch, and reach at or above shoulder level.
• Capability to lift and carry objects up to 50 lbs and more with assistance.
• Primarily works in private homes or retail establishments; occasional work at warehouse locations.
• Potential exposure to oil, latex, spray paint, household chemicals, biological odors, dust, and moderate office noise.

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & retirement benefits
• Employee purchase discounts of 30% or more

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.