Custodial Supervisor

Position Overview

University Student Housing manages the 11 residence halls and 600 apartment units that are the home of 5800 residents/tenants and families while they attend MSU. The Residence Life Custodial Team provides cleaning and maintenance services in and around the residence halls and associated areas. The primary emphasis is on cleaning the public areas which include restrooms, carpeted and hard‑surface floor care, trash removal, room set‑ups and other related duties.

• Supervises the crews in their assigned communities (hiring, training, scheduling, coaching, evaluating, payroll functions, etc).
  • Full‑time crew of 3 Custodian IIs and up to 25 Custodian Is
  • Weekend Student Custodians (up to 15) during the academic year
  • 30+ temporary employees including both student and short‑term workers during the summer conferencing season
• Ensures excellent customer service to building patrons and occupants.
• Ensures staff are meeting quality standards through regular inspections.
• Manages the equipment, chemical, and supply inventories
  • Conducts regular inventory counts and evaluates inventory levels to determine weekly supply orders.
  • Performs related ordering duties.
  • Monitors and requests maintenance as needed for machinery and equipment to ensure a safe working environment.
• Ensures effective implementation of pest control protocols and preventative measures.
• Ensures safety and security of building patrons and staff.
• Performs cleaning duties as needed to maintain all areas.
• Performs a variety of administrative tasks in support of the department
  • Oversees Custodian II reporting.
  • Conducts regular staff meetings providing recaps to the management team.
  • Provides daily operational reports to the management team.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

• Experience supervising custodial and/or light maintenance activities in commercial, institutional, high‑density housing, or similar settings or an equivalent combination of relevant education and experience.
• Experience training and supervising staff (both full‑time and part‑time/temporary staff).
• Proficient experience working with a variety of software applications.
• Demonstrated knowledge of safety procedures utilized in a custodial position.
• Extensive customer service experience dealing effectively and diplomatically with a variety of people.

• Certifications/classes related to custodial, sanitation, building maintenance, etc.
• Experience enforcing building and security regulations.
• Experience with inventory control.

• Exudes enthusiasm and has a high level of integrity and customer orientation while interacting with a wide range of individuals from staff to students to parents to vendors.
• Sensitive to the needs of tenants and has an extensive knowledge of customer service.
• Maintains current knowledge of the cleaning industry.
• Maintains composure while working with a broad spectrum of personalities under stress, pressure, and time‑sensitive demands of the job.
• Possesses solid problem‑solving skills.
• Exhibits leadership and team‑building skills.
• Is self‑motivated, adapts to frequently changing priorities, and can organize and prioritize multiple work assignments and meet deadlines.
• Exercises good judgment and makes consistent decisions.
• Can operate and maintain departmental equipment.
• Represents University Student Housing and its programs in a positive, professional, courteous manner.

• Must possess a currently valid State of Montana Driver’s license and have an acceptable driving record (less than 12 points). If the successful candidate possesses a valid out‑of‑state driver’s license, the candidate must obtain a valid Montana driver’s license within 60 days.
• Occasionally work evenings, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands.
• Will occasionally be in an after‑hours response status for immediate situations as needed.
• Occasionally work outside and in inclement weather.

• Required to wear safety gear…