Custodial Supervisor II

Please see Special Instructions for more details.

This position is not eligible for new sponsorship.

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University Student Housing manages 18 active on-campus communities (11 Residence Halls and 7 Apartments) which are the home of up to 6,500 residents . The Residence Life Custodial Team provides cleaning and maintenance services in and around the residence halls and associated areas. The primary emphasis is on cleaning the public areas which include restrooms, carpeted and hard-surface floor care, trash removal, room set-ups and other related duties.

Reporting to the Associate Director of Building Services, the Custodial Supervisor II ensures the on-site supervision and coordination of custodial activities for the residence life buildings and their associated areas. This working manager position has duties including:

• Actively supervises and directs the work of the custodial crew to ensure excellent customer service to students and building patrons.
  • Directly supervises 2 Custodial Supervisor Is and indirectly supervises the custodian team (84 during AY and up to 115 during breaks). The team is comprised of Custodians IIs, Custodian Is, student and summer/winter break staff. They lead and guide the hiring, training, performance evaluation, payroll, etc for the crew.
  • Provides and schedules ongoing professional development and training opportunities for the custodial team on equipment, industry standards, team development, and other topics as they arise.
  • Monitors staffing levels, attendance, and operational needs and adjusts assignments and resources to maintain effective coverage across assigned residence halls.
• Oversees and directs the operational activities of the custodial team to ensure assignments are completed in a safe, effective, and efficient manner.
  • Ensures safety and security of students, building patrons and staff.
  • Maintains budgetary goals and expectations.
  • Maintains a working knowledge of all equipment and infrastructure necessary to clean and maintain dense population housing facilities and associated areas.
  • Performs regular inspections of grounds and facilities to determine cleaning needs and repairs.
  • Oversees and maintains departmental standard operating procedures and conducts regular quality inspections.
  • Available to troubleshoot and solve building/facility issues.
  • Oversees all pest control efforts.
  • Maintains the yearly cleaning calendar, scheduling deep cleaning and special maintenance projects to not conflict with academic year and summer conferencing.
• Manages the custodial equipment and inventory program to meet budget goals to include:
  • Performs all duties related to purchasing chemicals and equipment while maintaining compliance with MSU's purchasing guidelines and policies.
  • Develops and implements the short- and long-term equipment replacement plans.
  • Ensures chemicals and supplies are properly stored, labeled, and managed in accordance with applicable safety requirements and departmental procedures.
• Collaborates regularly with partners across campus in Facilities Management, Sustainability, Culinary Services, Procurement, and various Auxiliary Services offices.
• Researches industry innovations and forecasts needs of facilities and users.
• Works as part of the management team on short and long range planning.
• Performs a variety of administrative tasks in support of the department (abandon property process and follow up, ad-hoc reporting, payroll, creation and maintenance of standard operating procedures, work orders, overtime memos, assignments and schedules, etc.)
• Oversees the custodial emergency over-time call out list and acts as a "custodian on call" as needed.
• And actively participates as part of the team while performing other duties in support of the department's mission.

• Substantial experience supervising custodial and/or light maintenance activities in a commercial, institutional, high density housing, or similar setting or an equivalent combination of relevant education and experience.
• Demonstrated experience managing a diverse group of personnel including full and part-time, temporary, and/or college aged employees.
• Proficient experience using computers and various software packages.
• Demonstrated knowledge of safety procedures utilized while conducting custodial work.
• Extensive customer service experience dealing effectively and diplomatically with a variety of people.

• Certifications/Classes related to custodial, sanitation, building maintenance etc.
• Experience with inventory control.
• Experience enforcing building and security regulations.

• Exude enthusiasm and have a high level of integrity and customer orientation while interacting with a wide range of individuals from staff to students to parents and vendors.
• Sensitive to the needs of patrons and have an extensive…