Maintenance Supervisor

Job Summary The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEAD MAINTENANCE. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

The role involves ensuring a safe, secure and comfortable living environment for residents, visitors and staff. The Lead Maintenance will carry out assigned duties in a safe manner and other duties as requested by the property manager. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

• Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversee and complete the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a punch list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and WGA’s standards.
• Periodically inspect work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors and other service providers to verify that the work, materials and services meet quality standards, scope and specifications as required.
• Maintain an adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Support cost‑cutting and expense‑control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Conduct regularly scheduled WGA’s safety meetings, ensure all MSDS sheets are current and readily accessible, and keep up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• Demonstrate customer‑service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

• Experience: Minimum of 3 years’ experience in property maintenance or an equivalent field.
• Work Hours: 40 hours per week. Weekends and on‑call duties as circumstances warrant.
• Equipment Requirement: Must wear back support belt, goggles when working with specific equipment, masks, gloves and other safety equipment as tasks dictate.
• Equipment/Machinery/Tools:
  • Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
  • Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
  • User‑Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
  • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
  • Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
• Physical Requirements:
  • Constant need (66%‑100% of time) to be on feet.
  • Regular bending, stooping, kneeling, squatting, lifting, carrying, climbing stairs and ladders, pushing or pulling equipment, and reaching above shoulder height.
  • Lifting/carrying weights: 150 lbs. (rare), 75‑150 lbs.…