Maintenance Supervisor, Residential

Maintenance Supervisor, Residential Overview

The Maintenance Supervisor is responsible for maintaining the physical integrity of the community and leading the maintenance team. In this role, the Maintenance Supervisor and their team will respond to all resident maintenance requests in a timely fashion. In addition, the Maintenance Supervisor will partner with the Property Manager and leasing team to ensure excellent move‑in, move‑out and provide an enjoyable experience for residents.

• Manage and delegate resident service requests as received via the electronic system
• Schedule on‑call rotation and assist with service as needed
• Oversee and inspect the work performed by other technicians
• Maintain accurate records for preventative maintenance, service requests, and make‑ready status
• Maintain maintenance budget
• Maintain inventory
• Keep all safety materials current and readily available. Remain aware of the condition of the physical property and conduct business in accordance with all policies/procedures and all state/federal laws (ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.)
• Diagnose and assist with routine maintenance or repair, as needed, involving the following on a daily basis:
  • Electrical and plumbing
  • A/C and heating systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Shutters, doors, cabinets, windows, sliding glass doors, door locks, etc.
  • Boiler, gas, and electric

• High school diploma or GED equivalent required.
• 5+ years’ experience in maintenance property management.
• NAA CAMT and EPA Universal Certifications required.
• CPO Certifications preferred.
• Willingness to earn future designations.
• Strong verbal and written communication skills.
• Experience adhering to budgets and managing costs.
• Demonstrated experience in leading and motivating a team.
• Ability to work with third‑party vendors.
• Ability to work in a fast‑paced environment, with the ability to multi‑task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and manner at all times.
• May be required to work extended periods of time without relief when responding to priority/emergency situations.
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver's license.
• This position requires rotating on‑call, including nights, weekends, and holidays.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee‑Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you'd like more information on your EEO rights under the law, please .