Service Technician

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

The Service Technician is tasked with addressing all customer-reported issues related to our product by pinpointing root causes and implementing corrective measures. This ensures the product adheres to quality standards and meets customer expectations. Additionally, the Service Technician manages virtual diagnosis, consultation, and problem resolution.

• Maintain an organized service schedule, collaborating with plant support, OEMs, dealers, and boat owners.
• Build strong relationships with customers while maintaining a professional and courteous demeanor.
• Ensure excellence in field support through prompt communication and a commitment to continuous improvement.
• Proficiently perform manufacturing and repair processes:
  Windshield Glazing (urethane application), Windshield Bonding (silicone application), both welded and mechanical windshield assembly, glass polishing to repair defects, paint defect repair, electrical repairs including fault detection/isolation and component replacement.
• Maintain functional understanding of plant systems like D365 and Salesforce to aid in data collection, investigation, and recordkeeping.
• Read assembly prints, electrical schematics, and process instructions.
• Organize job preparation, travel planning, record keeping, and navigation to service job sites.
• Root cause defects and identify corrective actions.
• Document lessons learned during service jobs and offer technical feedback and support to customers and plant personnel.
• Ensure compliance with legal and regulatory standards.

• Strong communication skills, both verbally and written.
• Customer first mentality.
• Organized and prepared.
• Root Cause Analysis and decision making.
• Ability to manage multiple projects at one time.
• Attention to detail.

This position has no supervisory responsibilities.

• Mix of working indoors at OEMs and dealers, as well as outdoors at…